It doesn't need to be stressful.
We understand that sometimes things don't go as planned. We pride ourselves in such a personal service, we are only human after all. If you have a complaint about our services, we encourage you to contact us so we can address the issue. We have a clear complaints process, which outlines the steps we take to handle complaints fairly, quickly, and efficiently. If you're not satisfied with how your complaint has been handled, you can also escalate your concerns to the Financial Ombudsman Service.
If you need to speak to the Practice Principal please email Rich@rapportmortgage.co.uk or call 07711310215